Privacy Policy

Last updated: 1 October 2026

Noosa Mode and its legal operator, Holt Commerce, operate this online store and website, including the related content, features, products and services (collectively, the “Services”).

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, place an order, contact us or otherwise interact with Noosa Mode.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy and marketing laws.

If there is an inconsistency between this Privacy Policy and our Terms of Service concerning the handling of personal information, this Privacy Policy will apply.

Personal information we collect

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect:

Contact information, including your name, email address, telephone number, billing address and delivery address
Order information, including products viewed, added to your cart, purchased, returned or cancelled
Payment and transaction information, including payment method, payment status, transaction amount and billing details
Account information, including login details, preferences and account settings
Communications, including messages, enquiries, complaints, reviews and customer service correspondence
Device and technical information, including IP address, browser type, device type, operating system and network information
Website usage information, including pages viewed, links selected, referring pages and interactions with our website, advertisements and emails
Marketing preferences, including whether you have subscribed to or opted out of promotional communications
Fraud and security information, including information used to identify potentially fraudulent, unlawful or unauthorised activity

Complete payment card details are generally processed by Shopify and our authorised payment providers rather than stored directly by Noosa Mode.

How we collect personal information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to marketing, complete a form or contact us
Automatically when you use our website, including through cookies, pixels and similar technologies
From Shopify and other service providers that help us operate the Services
From payment processors, delivery providers, fulfilment partners, customer support providers, analytics providers and advertising platforms
From third parties where you have authorised the disclosure or where collection is otherwise permitted by law

Where practicable, you may interact with us anonymously or using a pseudonym. However, we require identifying information to process orders, arrange delivery, issue refunds, respond to account-specific enquiries and prevent fraud.

How we use personal information

We may use personal information to:

Provide and manage the Services

Process and fulfil orders
Process payments and refunds
Arrange delivery and order tracking
Manage returns, exchanges and customer service enquiries
Create and maintain customer accounts
Send order confirmations and service-related notifications
Remember customer preferences
Display relevant products and content
Improve our website, products and customer experience

Communicate with you

Respond to questions, complaints and requests
Provide information about an order or account
Send important updates about our policies or Services
Request information needed to resolve an issue

Marketing and advertising

Where permitted by law, we may use contact and website interaction information to:

Send promotional emails or other marketing communications
Display advertisements that may be relevant to your interests
Measure the performance of marketing campaigns
Understand how customers interact with our website and products

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us at info@noosamode.com.

Opting out of marketing will not prevent us from sending necessary transactional communications concerning your orders, payments, returns or account.

Security and fraud prevention

We may use personal information to:

Verify transactions and account activity
Detect, investigate and prevent fraud
Protect customers, Noosa Mode and our service providers
Maintain the security and integrity of the Services
Enforce our Terms of Service and policies

Legal and operational purposes

We may use personal information to:

Comply with legal, tax, accounting and regulatory obligations
Respond to valid legal requests and court orders
Establish, exercise or defend legal claims
Keep appropriate business and transaction records
Manage a sale, transfer, restructuring or reorganisation of the business

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate and improve our website.

These technologies may be used to:

Keep products in your shopping cart
Remember account and website preferences
Enable secure checkout functionality
Analyse website traffic and performance
Prevent fraud and improve security
Measure marketing performance
Display relevant advertising

You can manage cookies through your browser settings and, where available, our cookie preference tools. Blocking certain cookies may affect website functionality or prevent parts of the Services from working correctly.

How we disclose personal information

We may disclose personal information to organisations that assist us in operating the Services, including:

Shopify
Payment processors and financial service providers
Delivery carriers and logistics providers
Product fulfilment and warehousing partners
Customer support providers
Website hosting, IT and cloud storage providers
Analytics, advertising and marketing platforms
Fraud prevention and security providers
Professional advisers, including accountants, legal advisers and insurers
Government authorities, regulators, courts or law enforcement agencies where required or authorised by law

We may also disclose information:

When you request or authorise us to do so
To complete a business sale, merger, restructuring or transfer
To protect our rights, customers or Services
To investigate suspected unlawful or fraudulent conduct

Service providers are given access only to information reasonably required to perform their services.

We do not sell personal information in the ordinary meaning of selling customer details for monetary payment.

Relationship with Shopify

Our store is hosted by Shopify.

Shopify collects and processes information about your access to and use of the Services to operate, secure and improve its ecommerce platform. Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also process information obtained through your interactions with our store and other Shopify merchants to provide platform features, analytics, fraud prevention and, where enabled, personalised services.

You can learn more by reviewing the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Overseas disclosure and processing

Some of our service providers operate or store information outside Australia.

Your personal information may therefore be disclosed to or processed in countries including Canada, the United States and other countries in which Shopify, payment providers, fulfilment partners, delivery providers, analytics providers or customer support providers operate.

Privacy laws in those countries may differ from Australian law.

Where applicable, we take reasonable steps to use reputable providers and protect personal information disclosed overseas. You may contact us if you would like further information about the overseas service providers relevant to your information.

Third-party websites

Our website may contain links to websites or online platforms operated by third parties.

We do not control the privacy, security or content of independent third-party websites. If you follow an external link, please review the privacy policy and terms of the relevant website before providing personal information.

Children’s privacy

The Services are not intended for children under 18 to make purchases independently.

We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided personal information to us without the required consent, please contact us at info@noosamode.com.

Security

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure. Customers should avoid sending sensitive payment or identity information through unsecured channels such as ordinary email.

You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised account activity.

Retention of personal information

We retain personal information only for as long as reasonably necessary to:

Provide the Services
Complete transactions and maintain order records
Meet tax, accounting and legal obligations
Resolve disputes and customer enquiries
Detect fraud and maintain security
Enforce our agreements and policies

When personal information is no longer required, we will take reasonable steps to delete or de-identify it, subject to legal and operational requirements.

Accessing or correcting personal information

Subject to applicable law, you may request:

Access to personal information we hold about you
Correction of inaccurate, incomplete, outdated, irrelevant or misleading information
Deletion of information where we are not legally or operationally required to retain it

To make a request, email info@noosamode.com with the subject line “Privacy Request”.

We may need to verify your identity before processing a request. We will respond within a reasonable period and in accordance with applicable law.

If we cannot fulfil a request, we will explain the reason where required and advise you of available complaint options.

Marketing preferences

You may opt out of promotional emails at any time by:

Selecting the unsubscribe link in a marketing email
Contacting us at info@noosamode.com

We will process opt-out requests within a reasonable period. You may still receive non-promotional messages relating to orders, payments, returns, security or customer service.

Privacy complaints

If you believe we have mishandled your personal information, please contact us at:

Email: info@noosamode.com
Subject: Privacy Complaint

Please include sufficient information for us to understand and investigate your concern.

We will acknowledge the complaint and aim to respond within a reasonable period. We may contact you if additional information is required.

If you are not satisfied with our response and the Australian Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, information-handling practices or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.

Contact information

Email: info@noosamode.com
Store name: Noosa Mode
Legal business name: Holt Commerce
Registered business address: Bleekstraat 9, 7631 EE Ootmarsum, the Netherlands
Warehouse address: 63 Rene Street, Noosaville QLD 4566, Australia
Company number: 96279702

Customer service hours

Monday to Friday: 9:00 am–5:00 pm
Saturday and Sunday: 11:00 am–4:00 pm

All customer service hours are shown in Australian Eastern Time (AET).

If you contact us outside these hours, we’ll respond as soon as possible on the following business day.