Shipping Policy

At Noosa Mode, we are pleased to offer reliable delivery to customers across Australia. This policy explains our processing times, estimated delivery times and other important shipping information.

1. Delivery area

We currently deliver Australia-wide.

Delivery availability may depend on your postcode, the delivery carrier and any restrictions applying to the destination or product.

2. Order processing

Orders are generally processed within 2–3 business days, Monday to Friday.

Orders are not processed on weekends or public holidays. Processing may take slightly longer during busy periods, promotional events or public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

3. Shipping costs

We offer free standard shipping on all Australian orders, with no minimum purchase required.

Any optional express or alternative delivery services, if available, will be displayed at checkout.

4. Estimated delivery times

Our estimated delivery timeframes are:

Processing time: 2–3 business days
Transit time: 4–9 business days
Total estimated delivery time: 6–12 business days
Order cut-off time: 6:00 pm
Time zone: Australian Eastern Time (AET)

Delivery times are estimates and are not guaranteed. Carrier disruptions, public holidays, severe weather, remote delivery locations and other circumstances outside our reasonable control may affect delivery.

5. Delivery restrictions

Delivery to PO Boxes, Parcel Lockers and remote locations may depend on the carrier used for your order.

Certain products or destinations may also be subject to legal or carrier restrictions. If we are unable to deliver an order to the address provided, we will contact you to discuss the available options.

6. Incorrect addresses and unsuccessful delivery

Please check that your delivery address is complete and accurate before submitting your order.

If a parcel cannot be delivered because an incorrect or incomplete address was provided, or because the delivery could not be completed, it may be returned to the carrier or sender.

Where redelivery is required because of information provided incorrectly by the customer, reasonable additional shipping costs may apply. We will contact you before arranging and charging for redelivery.

7. Lost, delayed or damaged parcels

If your parcel appears to be lost, is significantly delayed or arrives damaged, please contact us at info@noosamode.com.

Please include:

Your full name
Your order number
Your delivery address
A description of the issue
Clear photographs if the parcel or product arrived damaged

We will review the matter and, where necessary, contact the delivery carrier to investigate.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

8. Changes to this policy

We may update this Shipping Policy when our delivery services, operational practices or legal obligations change.

The latest version will always be published on this page.

Last updated: 1 October 2026

9. Contact information

Email: info@noosamode.com
Store name: Noosa Mode
Legal business name: Holt Commerce
Registered business address: Bleekstraat 9, 7631 EE Ootmarsum, the Netherlands
Warehouse address: 63 Rene Street, Noosaville QLD 4566, Australia
Company number: 96279702

10. Customer service hours

Monday to Friday: 9:00 am–5:00 pm
Saturday and Sunday: 11:00 am–4:00 pm

All customer service hours are shown in Australian Eastern Time (AET).

If you contact us outside these hours, we’ll respond as soon as possible on the following business day.